Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Uploaded a 15 minute video but it only shows me 4 minutes of clip time when editing!
ClosedAsha Jacob asked asked 3 years ago • 
529 views0 answers0 votes
Freezes
ClosedCraig answered asked 3 years ago • 
616 views1 answers0 votes
my video a black box on Linkedin
ClosedCraig answered asked 3 years ago • 
587 views1 answers0 votes
Videos stuck on “Making Video”
ClosedCraig answered asked 3 years ago • 
550 views2 answers0 votes
Videos Stuck on “being made” status
Closedhellomyintimacytherapist-com asked asked 3 years ago • 
541 views0 answers0 votes
VIDEO STUCK ON MAKING FOR A WHILE NOW
ClosedCraig answered asked 3 years ago • 
516 views1 answers0 votes
Video without borders?
ClosedAmy Oldfield commented asked 3 years ago • 
578 views1 answers0 votes
Video is exporting differently to the preview
ClosedCraig commented asked 3 years ago • 
585 views0 answers0 votes
Exported video is different than the preview video
ClosedToni Versic commented asked 3 years ago • 
628 views2 answers0 votes
Custom Banner sizes
ClosedMark McMinn asked asked 3 years ago • 
489 views0 answers0 votes
Custom Banner sizes
ClosedMark McMinn asked asked 3 years ago • 
523 views0 answers0 votes
Custom Banner sizes
ClosedMark McMinn asked asked 3 years ago • 
627 views0 answers0 votes
Auto-renew
ClosedR F Howie commented asked 3 years ago • 
639 views1 answers0 votes
Languages
Closedmhmhc-dk commented asked 3 years ago • 
721 views1 answers-2 votes
blurry video for the last 2 uploads
ClosedCraig commented asked 3 years ago • 
600 views0 answers0 votes