Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Issues Uploading My Logo
ClosedCraig answered asked 4 years ago • 
697 views1 answers0 votes
Can’t download my videos
ClosedCraig answered asked 4 years ago • 
756 views1 answers0 votes
Video Uploaded/Edited/Made But No Download?
ClosedDenise Page commented asked 4 years ago • 
769 views6 answers0 votes
why won’t my videos download?
ClosedDenise Page asked asked 4 years ago • 
611 views0 answers0 votes
Why won’t the videos process or play?
ClosedClarence Presley commented asked 4 years ago • 
671 views1 answers0 votes
i need to crop my video
ClosedCraig answered asked 4 years ago • 
576 views1 answers0 votes
CC BOX NOT GOING AWAY
ClosedCraig answered asked 4 years ago • 
604 views1 answers0 votes
Do I need the separate SRT file if I’ve used ClipScribe to insert subtitles?
ClosedCraig answered asked 4 years ago • 
646 views1 answers0 votes
Video stuck on “making titles”
ClosedRay Seagrave commented asked 4 years ago • 
711 views1 answers0 votes
Progress Bar Not Downloading Properly
ClosedSarah Chappell asked asked 4 years ago • 
582 views0 answers0 votes
My Video is stuck on ‘Making Video’
ClosedCraig commented asked 4 years ago • 
703 views1 answers0 votes
Facebook video post sizing
ClosedCraig answered asked 4 years ago • 
636 views1 answers0 votes
trouble uploading video clips
ClosedCraig commented asked 4 years ago • 
571 views0 answers0 votes
video not completing being made
ClosedMr J W Hamilton-Potter asked asked 4 years ago • 
585 views0 answers0 votes
Restart countdown for each scene within one video?
ClosedMark Cavaliere asked asked 4 years ago • 
650 views0 answers0 votes