Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
unable to see full list of thumbnail videos that has been loaded
ClosedCraig answered asked 4 years ago • 
764 views3 answers0 votes
blue bar remains
ClosedCraig answered asked 4 years ago • 
602 views1 answers0 votes
How do you adjust the spacing in the CC if there are two lines? Mine seem very far apart. Thanks
ClosedCraig answered asked 4 years ago • 
653 views1 answers0 votes
I can not see the numbers on the countdown no matter what color I make the text
ClosedKerry Holt asked asked 4 years ago • 
521 views0 answers0 votes
High Res video
ClosedJames Wrigley commented asked 4 years ago • 
687 views1 answers0 votes
Captions not playing video
ClosedCraig commented asked 4 years ago • 
608 views0 answers0 votes
Downloading a Video
ClosedNick Horton commented asked 4 years ago • 
678 views1 answers0 votes
Adding Subtitles
ClosedCraig commented asked 4 years ago • 
704 views1 answers0 votes
Tips for editing subtitles
ClosedCraig commented asked 4 years ago • 
1066 views2 answers0 votes
I pressed the “Make” button, but nothing happens…so I’m stuck. What can I do?
ClosedCraig answered asked 4 years ago • 
693 views1 answers0 votes
Are we able to download our ClipScribe video in HD?
ClosedJonathan Cannovan asked asked 4 years ago • 
619 views0 answers0 votes
Uploaded Video won’t Display or Play during CC editing…
ClosedWei Houng commented asked 4 years ago • 
651 views1 answers0 votes
Best way to edit subtitles
ClosedMr J W Hamilton-Potter commented asked 4 years ago • 
723 views0 answers0 votes
Can’t make videos -- see recording
ClosedLindsey Walkeden commented asked 4 years ago • 
633 views1 answers0 votes
Background of CC text changes size when being “made”
Closedinfotrafficality-com commented asked 4 years ago • 
615 views2 answers0 votes