Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Questions about exporting subtitles.
ClosedJordon Mills commented asked 4 years ago • 
532 views0 answers0 votes
First video stalled while "making"
ClosedLea commented asked 4 years ago • 
654 views2 answers0 votes
Subtitle features
Closedkarwanna Dyson asked asked 4 years ago • 
538 views0 answers0 votes
Downloaded the video but I can’t hear the sound
ClosedSheila Zelghi answered asked 4 years ago • 
576 views2 answers0 votes
THIS IS EXACTLY WHAT I’VE BEEN LOOKING FOR
ClosedCraig answered asked 4 years ago • 
556 views1 answers0 votes
Can I change format of a video after it’s been edited?
ClosedCraig answered asked 4 years ago • 
645 views1 answers0 votes
Bulk Uploads?
ClosedCraig answered asked 4 years ago • 
589 views1 answers0 votes
Video exporting with blurred subtitles and logo
ClosedCraig answered asked 4 years ago • 
574 views1 answers0 votes
Question About Adding background bars around subtitle text.
ClosedJordon Mills commented asked 4 years ago • 
692 views1 answers0 votes
How long does it take to be able to download a video?
ClosedCraig answered asked 4 years ago • 
1078 views5 answers0 votes
Dowloaded Video File is not Playable and FB says its too small to upload
ClosedCraig answered asked 4 years ago • 
1431 views1 answers0 votes
Custom Progress Bars Keep Disappearing
ClosedDAn Somers commented asked 4 years ago • 
690 views1 answers0 votes
Downloaded video has zero bytes
ClosedCraig commented asked 4 years ago • 
534 views0 answers0 votes
Won't load
ClosedCraig commented asked 4 years ago • 
622 views0 answers0 votes