Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
taking a long time to "make"
ClosedCraig commented asked 4 years ago • 
606 views1 answers0 votes
Resize a project?
ClosedCraig commented asked 4 years ago • 
761 views1 answers0 votes
Title box is rendering solid when I have it set to minimal opacity
ClosedCarol Slater commented asked 4 years ago • 
614 views2 answers0 votes
Can I replace the video in a project??
ClosedCraig commented asked 4 years ago • 
517 views0 answers0 votes
download subtitels
ClosedCraig commented asked 4 years ago • 
732 views0 answers0 votes
Troubleshooting response time?
ClosedCarol Slater commented asked 4 years ago • 
693 views1 answers0 votes
Videos not uploading
ClosedCraig answered asked 4 years ago • 
661 views1 answers0 votes
Override the Youtube & Facebook prompt to include subtitles?
ClosedCraig commented asked 4 years ago • 
529 views0 answers0 votes
Question about “made” videos
ClosedCraig answered asked 4 years ago • 
662 views1 answers0 votes
Affiliate info
ClosedCraig commented asked 4 years ago • 
682 views1 answers0 votes
How can I turn the subtitles off?
ClosedCraig answered asked 4 years ago • 
686 views1 answers0 votes
My custom header graphic / logo is getting stripped out when I hit save / make.
ClosedCraig answered asked 4 years ago • 
657 views1 answers0 votes
ISSUE WITH VIDEO WHEN CLICKING “MAKE”
ClosedScott Warne commented asked 4 years ago • 
624 views1 answers0 votes