Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
I uploaded a video last night, it’s still “transcribing”
ClosedJason Pulliam commented asked 4 years ago • 
656 views0 answers0 votes
Issues after uploading
ClosedCraig answered asked 4 years ago • 
730 views2 answers0 votes
Background color for CC
ClosedCraig answered asked 4 years ago • 
620 views1 answers0 votes
Video is slow to start over
ClosedBlair ballin commented asked 4 years ago • 
706 views1 answers0 votes
12 minute video frozen on “making video”
ClosedCraig answered asked 4 years ago • 
600 views1 answers0 votes
My video is being "made" since over 24 hours... is there an issue with my video?
ClosedCraig commented asked 4 years ago • 
519 views0 answers0 votes
CLIPSCRIBE FREEZING UP WHEN SAVING OR MAKING VIDEO
ClosedCraig commented asked 4 years ago • 
649 views0 answers0 votes
Do the minutes count per transcribed video? Or per format?
ClosedCraig answered asked 4 years ago • 
672 views1 answers0 votes
How long does it take to be able to download a video?
ClosedCraig commented asked 4 years ago • 
759 views0 answers0 votes
Font size changes when saving
ClosedKent Krafsky commented asked 4 years ago • 
687 views0 answers0 votes
Is there an actual help chat box or help ticket I can submit, or is it just this Q&A board?
ClosedCraig commented asked 4 years ago • 
617 views0 answers0 votes
Upload Issue
ClosedCraig answered asked 4 years ago • 
580 views1 answers0 votes
Top Bar Dimensions
ClosedCraig answered asked 4 years ago • 
627 views1 answers0 votes
THERE IS SOMETHING REALLY WEIRD HAPPENING
ClosedCraig answered asked 4 years ago • 
594 views1 answers0 votes
16:9 video not suitable for instagram
ClosedCraig commented asked 4 years ago • 
618 views0 answers0 votes