Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Final video taking more time to export (2min – 3min video is taking nearly 8-13 hours to download)
Closedappdillygmail-com asked asked 3 years ago • 
455 views0 answers0 votes
just trim a video
ClosedAngie Minucci asked asked 3 years ago • 
496 views0 answers0 votes
No se me descargan los vídeos
ClosedMARIA DE LOS ANGELES Torres Moros asked asked 3 years ago • 
410 views0 answers0 votes
Video not uploading
ClosedPaul Bradley asked asked 3 years ago • 
543 views0 answers0 votes
About minutes per month
ClosedAlain Leon asked asked 3 years ago • 
454 views0 answers0 votes
trim clips
ClosedMena Mirhom asked asked 3 years ago • 
452 views0 answers0 votes
Subscription problem
ClosedChristine Pizzuto asked asked 3 years ago • 
531 views0 answers0 votes
Captions skipping and getting stuck
ClosedNicholas Covington asked asked 3 years ago • 
479 views0 answers0 votes
All of my videos disappeared?
ClosedBill Hillestad asked asked 3 years ago • 
459 views0 answers0 votes
why am i only able to download 2 seconds video
ClosedPhil Dafe asked asked 3 years ago • 
475 views0 answers0 votes
How to zoom in video and reposition it in clip scribe as we can move text
ClosedMuhammad Siddique asked asked 3 years ago • 
591 views0 answers-1 votes
Video formatting lost on all prior videos
ClosedCharlene Hickey asked asked 3 years ago • 
445 views0 answers0 votes
Can you drag/drop or select more than one video at a time?
ClosedChristopher Corner asked asked 3 years ago • 
472 views0 answers0 votes
Video Bleeding into Top Bar Design
ClosedHaylin Alpert asked asked 3 years ago • 
442 views0 answers0 votes
Older videos not loading
ClosedTamara Thompson asked asked 3 years ago • 
721 views0 answers0 votes