Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Love the update
ClosedMichael Eckerman asked asked 4 years ago • 
607 views0 answers0 votes
Why can’t I watch it?
ClosedCraig answered asked 4 years ago • 
735 views1 answers0 votes
Does clipscribe work on windows desktop?
ClosedCraig answered asked 4 years ago • 
838 views1 answers0 votes
Drop Shadow
ClosedJustin Boothby commented asked 4 years ago • 
731 views1 answers0 votes
Uploading Facebook video
ClosedCraig answered asked 4 years ago • 
706 views1 answers0 votes
Uploading 2 Logos
ClosedCraig answered asked 4 years ago • 
782 views2 answers0 votes
Adding a png file (transparent background)
ClosedKerry Taylor commented asked 4 years ago • 
892 views5 answers0 votes
Is there a way to download my captions SRT file?
ClosedCraig answered asked 4 years ago • 
964 views1 answers0 votes
Subtitles not showing
ClosedJames Mitchell asked asked 4 years ago • 
702 views0 answers0 votes
Resizing Large Videos
ClosedJoan Briand asked asked 4 years ago • 
733 views0 answers0 votes
Cannot Upload Video
ClosedCraig answered asked 4 years ago • 
941 views1 answers0 votes
How do I access and download videos that I have already made?
ClosedJessica Green commented asked 4 years ago • 
723 views0 answers0 votes
Quality isn’t great
ClosedCraig answered asked 4 years ago • 
977 views1 answers0 votes
Can’t “Make”
ClosedHolly Gillen commented asked 4 years ago • 
970 views1 answers0 votes
Deleting CC after being uploaded
ClosedCraig answered asked 4 years ago • 
1080 views2 answers0 votes