Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
ENDING CUT OFF OF 90 SECOND VIDEO
ClosedJason Patton commented asked 4 years ago • 
884 views1 answers0 votes
Can you trim/edit video at all in the program?
ClosedKim Barnes commented asked 4 years ago • 
2019 views1 answers0 votes
Caption Font
ClosedCraig answered asked 4 years ago • 
917 views1 answers0 votes
Progress bar feedback
ClosedCraig answered asked 4 years ago • 
905 views1 answers0 votes
I can’t edit my video
Closedinfotrafficality-com answered asked 4 years ago • 
926 views1 answers0 votes
written subtitles different than final version.
ClosedJosh Irons asked asked 5 years ago • 
690 views0 answers0 votes
Where are downloadable finished videos?
ClosedKarrie Christen asked asked 5 years ago • 
748 views0 answers0 votes
How do I delete a video/project?
ClosedHansel Barrera asked asked 5 years ago • 
715 views0 answers0 votes
Video Download
ClosedAngel Martinez asked asked 5 years ago • 
651 views0 answers0 votes
What Size Videos Can I Upload?
ClosedJai Wilson commented asked 4 years ago • 
2214 views5 answers0 votes
Transcribing
ClosedClint Barr asked asked 5 years ago • 
867 views0 answers1 votes
Video not uploading…
ClosedBrian Kiplinger asked asked 5 years ago • 
840 views0 answers0 votes
TOP OF THE FRAME
ClosedBrenda Roche asked asked 5 years ago • 
749 views0 answers0 votes
bug or I am doing something wrong
ClosedBrenda Roche asked asked 5 years ago • 
769 views0 answers0 votes
More details on how the # of minutes please
ClosedRob Galvin asked asked 5 years ago • 
842 views0 answers0 votes