Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
How do you delete projects?
ClosedClint Barr asked asked 5 years ago • 
705 views0 answers0 votes
Video not uploading…
ClosedBrian Kiplinger asked asked 5 years ago • 
839 views0 answers0 votes
Transcribing
ClosedClint Barr asked asked 5 years ago • 
865 views0 answers1 votes
What Size Videos Can I Upload?
ClosedJai Wilson commented asked 4 years ago • 
2213 views5 answers0 votes
can I choose my preview frame??
ClosedAndrea Gray asked asked 5 years ago • 
515 views0 answers0 votes
How to save video to my phone
ClosedCraig answered asked 5 years ago • 
703 views1 answers0 votes
Phrase Time
ClosedCraig answered asked 5 years ago • 
596 views1 answers0 votes
Exporting or Saving Video
ClosedCraig answered asked 5 years ago • 
603 views1 answers0 votes
How ot change video title
ClosedAngela Langlotz asked asked 5 years ago • 
616 views0 answers0 votes
how do i control the timing of my subtitles?
ClosedCraig answered asked 5 years ago • 
899 views1 answers0 votes
Audio is not syncing with lips after the render
ClosedMatthew Kesby asked asked 5 years ago • 
559 views0 answers0 votes
Finalizing Video
ClosedJames Simon asked asked 5 years ago • 
596 views0 answers0 votes
SRT files can’t be imported into premiere,
ClosedAdam Brockway asked asked 5 years ago • 
618 views0 answers0 votes
Tutorial videos?
ClosedAngela Langlotz asked asked 5 years ago • 
525 views0 answers0 votes
What are the correct top bar design sizes.
ClosedCraig answered asked 5 years ago • 
797 views1 answers0 votes