Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
Subtitles
ClosedCraig answered asked 4 years ago • 
757 views1 answers0 votes
I accidentally “made” the same video twice now can’t find it.
ClosedCraig answered asked 4 years ago • 
829 views1 answers0 votes
Monthly Minutes
ClosedCraig answered asked 4 years ago • 
714 views0 answers0 votes
Finishing Up
ClosedCraig answered asked 4 years ago • 
723 views0 answers0 votes
Upper case captions?
ClosedDave Smith asked asked 4 years ago • 
689 views0 answers0 votes
How Can You Add Emojis in the text layer?
ClosedCraig answered asked 4 years ago • 
688 views1 answers0 votes
2 questions
ClosedTraci Brown asked asked 4 years ago • 
665 views0 answers0 votes
Editing
ClosedCraig answered asked 4 years ago • 
712 views0 answers0 votes
Affiliate Support
ClosedVanette Grover asked asked 4 years ago • 
677 views0 answers0 votes
Latin-ext symbols
ClosedSzybka Nauka Pro Ltd. asked asked 4 years ago • 
818 views0 answers0 votes
Turn off email notifications
ClosedMichael Moll asked asked 4 years ago • 
612 views0 answers0 votes
I’m having problems with the subtitle editor
ClosedCraig answered asked 4 years ago • 
804 views0 answers0 votes
Turn off email notifications
ClosedMichael Moll asked asked 4 years ago • 
683 views0 answers0 votes
Emoji Support
ClosedCraig answered asked 4 years ago • 
913 views1 answers0 votes
Text cutting off
ClosedOluchi Immanuel asked asked 4 years ago • 
698 views0 answers0 votes