Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
How can I choose the preview display/frame?
ClosedVivien Renziehausen asked asked 4 years ago • 
553 views0 answers0 votes
New Features!
ClosedCraig asked asked 4 years ago
758 views0 answers0 votes
sizing is not matching LinkedIN
ClosedJo Jackson commented asked 4 years ago • 
708 views0 answers0 votes
Mistakes in subtitles
ClosedCraig commented asked 4 years ago • 
571 views0 answers0 votes
I am trying to buy clipscribe – can’t buy
ClosedVaishali Nikhade asked asked 4 years ago • 
518 views0 answers0 votes
Replace Video or upload without processing transcription
ClosedHank Hoffmeier asked asked 4 years ago • 
549 views0 answers1 votes
MY CUSTOM TEMPLATES ARE NOT SAVING?
Closedwbwendybreakstone-com commented asked 4 years ago • 
658 views0 answers0 votes
SRT upload not working for the last 2 weeks.
ClosedCraig commented asked 4 years ago • 
601 views0 answers0 votes
Update Existing Video
ClosedCraig commented asked 4 years ago • 
545 views0 answers0 votes
Pictures and subtitles are blurry
ClosedMaile Ann Schunk asked asked 4 years ago • 
568 views0 answers0 votes
srt file not uploading
ClosedCraig commented asked 4 years ago • 
539 views0 answers0 votes
Stuck in transcribing
ClosedChristopher Easter commented asked 4 years ago • 
582 views0 answers0 votes
Reduction in quality (with pics)
ClosedCraig commented asked 4 years ago • 
746 views0 answers0 votes
Any update?
Closedoperationsbunkeryourrisk-com asked asked 4 years ago • 
586 views0 answers0 votes
video not being made
ClosedJen Seregos asked asked 4 years ago • 
565 views0 answers0 votes