Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Turn off punctuation
ClosedCraig answered asked 3 years ago • 
595 views1 answers0 votes
Landscape vs Portrait
ClosedRichard Johnston asked asked 3 years ago • 
549 views0 answers0 votes
Upload transcription
ClosedCraig answered asked 3 years ago • 
572 views1 answers0 votes
Transcribing error?
ClosedCraig answered asked 3 years ago • 
725 views1 answers0 votes
Adjusting Captions
ClosedCraig answered asked 3 years ago • 
636 views1 answers0 votes
how can we collaborate/share this with our team for editing, etc???
ClosedCraig answered asked 3 years ago • 
527 views1 answers0 votes
SUB TITLES
ClosedCraig answered asked 3 years ago • 
643 views1 answers0 votes
Instagram
ClosedStevie Orrill asked asked 3 years ago • 
498 views0 answers0 votes
Replacing Video but Keeping Subtitles
ClosedCraig answered asked 3 years ago • 
644 views1 answers0 votes
video taking hours to transcrible
ClosedCraig answered asked 3 years ago • 
506 views1 answers0 votes
video not being made
ClosedCraig answered asked 3 years ago • 
590 views1 answers0 votes
9:16 to 1:1, keep everything else
ClosedCraig answered asked 3 years ago • 
478 views1 answers0 votes
Horizontal to square with black surround
ClosedCraig answered asked 3 years ago • 
496 views1 answers0 votes
Subtitles
ClosedCraig answered asked 3 years ago • 
582 views1 answers0 votes
Video from Drive won’t upload.
ClosedCy Gregory asked asked 3 years ago • 
490 views0 answers0 votes