Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
How can I add a second logo icon
Closedrobert pinsent asked asked 4 years ago • 
556 views0 answers0 votes
Adding missing captions
Closedsue moses asked asked 4 years ago • 
528 views0 answers0 votes
Where I can see the time that rest to me, thanks
ClosedINMA LLORCA asked asked 4 years ago • 
576 views0 answers0 votes
Video Quality Changes when uploading to Linkedin
ClosedShervin Mohammadian asked asked 4 years ago • 
537 views0 answers0 votes
purchased account – not working
ClosedFahad Khan asked asked 4 years ago • 
557 views0 answers0 votes
STILL WAITING FOR THE EMAIL TO SAY PROCESSED
Closedinfotrafficality-com commented asked 4 years ago • 
596 views0 answers0 votes
Social Media Best Sizes
Closedkevin glancy asked asked 4 years ago • 
548 views0 answers0 votes
Account not working.
ClosedChristopher Eder asked asked 4 years ago • 
593 views0 answers0 votes
Is there an app?
ClosedJennifer Trask asked asked 4 years ago • 
763 views0 answers0 votes
The AI always misses my name and LinkedIn.  Please, correct.
ClosedChaz Horn asked asked 4 years ago • 
564 views0 answers0 votes
UPLOADED VIDEO AND NOTHING HAPPENED
ClosedInga Johnson asked asked 4 years ago • 
583 views0 answers0 votes
Instagram Videos
ClosedSean L'Estrange asked asked 4 years ago • 
690 views0 answers0 votes
Updating the Brand Colors
ClosedJeff Meyer asked asked 4 years ago • 
549 views0 answers0 votes
Can I save my settings as a template to reuse with future videos?
ClosedEthan Chandler asked asked 4 years ago • 
639 views0 answers-1 votes