Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Won’t upload pass 12 MB
ClosedMichael featherstone commented asked 4 years ago • 
609 views1 answers0 votes
No access to my account, already paid annual fee
ClosedCraig commented asked 4 years ago • 
607 views1 answers0 votes
Logo dropping off
ClosedKate Hickey answered asked 4 years ago • 
695 views2 answers0 votes
logo on template is not showing up. error started yesterday.
ClosedCraig commented asked 4 years ago • 
611 views0 answers0 votes
Subtitle delete button not working
ClosedWilliam Bassman commented asked 4 years ago • 
742 views2 answers0 votes
My Uploads aren’t transcribing
ClosedCraig answered asked 4 years ago • 
609 views1 answers0 votes
Videos not uploading to LinkedIn
ClosedPaul Kimberlee commented asked 4 years ago • 
2317 views2 answers0 votes
Hangs when selecting layout – first ever video
ClosedStefan Thomas commented asked 4 years ago • 
514 views1 answers0 votes
Captions
Closedmartinweareovertheedge-com commented asked 4 years ago • 
609 views1 answers0 votes
Video not loading
ClosedCraig answered asked 4 years ago • 
587 views1 answers0 votes
When choosing format it freezes.
ClosedCraig commented asked 4 years ago • 
602 views0 answers0 votes
subtitles cut off on IGTV
ClosedCraig answered asked 4 years ago • 
898 views1 answers0 votes
not uploading to instagram.
ClosedCraig answered asked 4 years ago • 
561 views1 answers0 votes
can I switch to vertical
ClosedCraig commented asked 4 years ago • 
502 views0 answers0 votes
Is ClipScribe Down on the backend?
ClosedCraig commented asked 4 years ago • 
554 views0 answers0 votes