Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Bulk editing captions
ClosedCraig answered asked 4 years ago • 
635 views1 answers0 votes
Video's wouldn't upload and now 2 of them won't import through Dropbox??
ClosedElton Boocock commented asked 4 years ago • 
691 views1 answers0 votes
Subtitles are cut off
ClosedJOSEPH GREEN asked asked 4 years ago • 
551 views0 answers0 votes
Problems with timeline and merging down
ClosedLisa DeAngelis commented asked 4 years ago • 
700 views3 answers0 votes
Timeline problems again
ClosedCraig answered asked 4 years ago • 
632 views1 answers0 votes
No carga el vídeo
ClosedRocío Rincón Bustelo asked asked 4 years ago • 
544 views0 answers0 votes
No carga el vídeo
ClosedRocío Rincón Bustelo asked asked 4 years ago • 
458 views0 answers0 votes
My account has no access
ClosedCraig commented asked 4 years ago • 
566 views0 answers0 votes
no captions and vertical video is distorted
ClosedJames Hannan answered asked 4 years ago • 
667 views2 answers0 votes
ERROR
ClosedCraig commented asked 4 years ago • 
544 views0 answers0 votes
Uploading SRT file
ClosedMark Stewart answered asked 4 years ago • 
662 views2 answers0 votes
Can I provide my subtitles in a text file
ClosedCraig commented asked 4 years ago • 
589 views0 answers0 votes
VIdeo stuck on ‘making subtitles’
ClosedCraig commented asked 4 years ago • 
576 views1 answers0 votes
adjusting caption timing issue
ClosedCraig commented asked 4 years ago • 
556 views0 answers0 votes
Videos NOT downloading with captions
ClosedCraig commented asked 4 years ago • 
570 views0 answers0 votes