Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

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16:9 video not suitable for instagram
ClosedCraig commented asked 4 years ago • 
617 views0 answers0 votes
Upgrade
ClosedOscar Guerrero asked asked 4 years ago • 
707 views0 answers0 votes
Second Font Dropdown
ClosedCraig commented asked 4 years ago • 
646 views1 answers0 votes
Update to Progress Bar
ClosedCraig asked asked 4 years ago
707 views0 answers0 votes
Exported videos no sound
ClosedCraig answered asked 4 years ago • 
678 views1 answers0 votes
Logos reversed
ClosedCraig answered asked 4 years ago • 
691 views1 answers0 votes
Video stopped playing
ClosedChris Kelly commented asked 4 years ago • 
624 views0 answers0 votes
Stretched video
ClosedCraig commented asked 4 years ago • 
532 views1 answers0 votes
Subtitle format changes
ClosedCraig answered asked 4 years ago • 
576 views1 answers0 votes
How can I edit a template?
ClosedCraig answered asked 4 years ago • 
789 views1 answers1 votes
System is running VERY slow
ClosedCraig commented asked 4 years ago • 
765 views0 answers0 votes
Changing Size of Video once completed
ClosedCraig commented asked 4 years ago • 
908 views1 answers0 votes
Stuck in “Making Video”
ClosedSamantha Pilling commented asked 4 years ago • 
698 views1 answers0 votes
Saving font and color
ClosedCraig answered asked 4 years ago • 
666 views1 answers0 votes