Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
“Making Video” heading into 5th hour
ClosedCraig answered asked 4 years ago • 
657 views1 answers0 votes
Updated Captioning Section; Video Does Not Progress Past “Finishing Up”?
ClosedCraig answered asked 4 years ago • 
1609 views1 answers0 votes
Uploading SRT isn\\\’t replacing old file
ClosedJUJUJ answered asked 4 years ago • 
727 views2 answers0 votes
Save custom templates
ClosedKevin Conwell commented asked 4 years ago • 
617 views1 answers0 votes
Adding intro and outro text
ClosedJay Croft asked asked 4 years ago • 
599 views0 answers1 votes
Video Templates
Closedchadi Bazzi answered asked 4 years ago • 
643 views1 answers0 votes
Video taking hours to mix
ClosedCraig answered asked 4 years ago • 
713 views1 answers0 votes
How do I delete subtitles?
ClosedLawrence Roberts asked asked 4 years ago • 
561 views0 answers-1 votes
altering the timing on the captioning
ClosedRobert Dice asked asked 4 years ago • 
594 views0 answers0 votes
Captions Greyed Out
ClosedCraig answered asked 4 years ago • 
727 views1 answers0 votes
Downloading video
ClosedCraig answered asked 4 years ago • 
655 views1 answers0 votes
Are we able to edit video Yet?
ClosedCraig answered asked 4 years ago • 
762 views1 answers-1 votes
My Video Has Been Stuck In \’Getting Status\’ For Over An Hour
ClosedCraig answered asked 4 years ago • 
800 views4 answers0 votes
Fast way to upload to social media
ClosedCraig answered asked 4 years ago • 
632 views1 answers0 votes
How can I delete subtitle blocks?
ClosedASAPH GASPI commented asked 4 years ago • 
1069 views1 answers0 votes