Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Is there a maximum length to a video I can transcribe
ClosedCraig answered asked 4 years ago • 
802 views1 answers0 votes
Will center lines be available soon so we can line up headlines and captions?
ClosedAdam Brensen asked asked 4 years ago • 
671 views0 answers0 votes
Final subtitle letter size is different
ClosedAdam Brensen commented asked 4 years ago • 
657 views1 answers0 votes
Deleting subtitles
ClosedNick Trevillian answered asked 4 years ago • 
747 views2 answers0 votes
Videos won't upload to IGTV anymore
ClosedCraig commented asked 4 years ago • 
1468 views3 answers0 votes
Progress Bar Motion
ClosedCraig answered asked 4 years ago • 
756 views1 answers0 votes
Deleting subtitles manually during a slideshow clip following speaking
ClosedNick Trevillian asked asked 4 years ago • 
575 views0 answers0 votes
unable to edit or add titles
ClosedCraig answered asked 4 years ago • 
632 views1 answers0 votes
unable to edit or add titles
ClosedBill Banta asked asked 4 years ago • 
538 views0 answers0 votes
Can I insert a logo/image at the beginning of the video?
ClosedSid Meadows asked asked 4 years ago • 
660 views0 answers0 votes
Custom Font
Closedashsibillegmail-com asked asked 4 years ago • 
704 views0 answers0 votes
video formatting
ClosedErik Sorenson asked asked 4 years ago • 
602 views0 answers0 votes
The Captions graphic messed up at the 1:59 mark…
ClosedChristopher Harold asked asked 4 years ago • 
577 views0 answers0 votes
How to download?
ClosedCraig answered asked 4 years ago • 
915 views1 answers1 votes
I’ve already paid the $45, but I cannot access my account,
ClosedJAHKARI TAYLOR asked asked 4 years ago • 
583 views0 answers0 votes