Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Video Quality on export
ClosedCraig answered asked 4 years ago • 
659 views1 answers0 votes
Templates?
ClosedCraig answered asked 4 years ago • 
695 views1 answers0 votes
contractions turned into slashes
ClosedTim Miller asked asked 4 years ago • 
607 views0 answers0 votes
Autoplay
ClosedCraig answered asked 4 years ago • 
669 views1 answers0 votes
Personal option – 30min per video or the month?
Closedmissjodirandallgmail-com asked asked 4 years ago • 
660 views0 answers0 votes
Title Font not saving
ClosedCraig answered asked 4 years ago • 
591 views0 answers0 votes
Timing if off, not capturing the right words
ClosedGustavo Urena asked asked 4 years ago • 
667 views0 answers0 votes
Video not saving – Download button greyed out
ClosedTrudy Stone commented asked 4 years ago • 
1404 views1 answers0 votes
Private: Private: Private: Private: SMALL BUGS
ClosedPaul Proctor asked asked 4 years ago • 
570 views0 answers0 votes
Adding my own subtitles
ClosedCraig answered asked 4 years ago • 
678 views1 answers0 votes
Can I change the cover image it saves under?
ClosedArvin Anderson asked asked 4 years ago • 
614 views0 answers-1 votes
How do i change the timing of the subtitles?
ClosedCraig answered asked 4 years ago • 
793 views1 answers0 votes
Can you import text?
ClosedTamara Thompson asked asked 4 years ago • 
578 views0 answers0 votes
Timer
ClosedKathleen Firmstone asked asked 4 years ago • 
616 views0 answers-1 votes
Saving a video’s design as a template
ClosedDaniel Schwabauer asked asked 4 years ago • 
595 views0 answers0 votes