Helpdesk

Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

Filter:AllOpenResolvedClosedUnanswered
Video saves
ClosedSpencer Cuckney asked asked 4 years ago • 
684 views0 answers0 votes
Monthly Minutes
ClosedCraig answered asked 4 years ago • 
714 views0 answers0 votes
How do you download on a Macbook?
ClosedJayne Bryson asked asked 4 years ago • 
653 views0 answers0 votes
Only CC for ½ the video.
ClosedCraig answered asked 4 years ago • 
1266 views1 answers0 votes
cc not popping up, but blog post does
ClosedCraig answered asked 4 years ago • 
738 views1 answers0 votes
Only CC for ½ the video.
ClosedCraig answered asked 4 years ago • 
1226 views1 answers0 votes
Subtitles
ClosedCraig answered asked 4 years ago • 
757 views1 answers0 votes
CAN I UPLOAD MY OWN SRT CAPTION FILES?
ClosedMatt McEwan asked asked 4 years ago • 
634 views0 answers0 votes
Latin-ext symbols
ClosedSzybka Nauka Pro Ltd. asked asked 4 years ago • 
817 views0 answers0 votes
2 questions
ClosedTraci Brown asked asked 4 years ago • 
665 views0 answers0 votes
Affiliate Support
ClosedVanette Grover asked asked 4 years ago • 
677 views0 answers0 votes
Turn off email notifications
ClosedMichael Moll asked asked 4 years ago • 
612 views0 answers0 votes
Text cutting off
ClosedOluchi Immanuel asked asked 4 years ago • 
697 views0 answers0 votes
Caption Size
ClosedLori Bruton asked asked 4 years ago • 
741 views0 answers1 votes
Turn off email notifications
ClosedMichael Moll asked asked 4 years ago • 
683 views0 answers0 votes