Duplicate subscriptions? Refund needed please

HelpdeskCategory: QuestionsDuplicate subscriptions? Refund needed please
Angela Tsai asked 3 months ago

Hi,

I have been wondering why I keep getting billed – and was surprised by a massive annual renewal in May this year. I don’t recall ever signing up for an annual subscription.

Looking into my account it seems that I have for some reason 2 active subscriptions on the solo plan –

  • Both an annual one and also a monthly one, active since May 2021.

This means I have been charged duplicate – both monthly as well as the annual payments. Please see screenshots. I have also sent an email.

Please can you kindly adjust – removing the current monthly plan, and refunding the $140 extra charged in monthly plan.

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