IGTV uploading difficulty

HelpdeskCategory: QuestionsIGTV uploading difficulty
Myles Price asked 12 months ago

Hi im new to using clipscribe could you inform me about 2 things….

  1. Uploading video to IGTV im having difficulty ive tried chaing the dimensions from 16:9 to 9:16 with no luck.
  2. What qualifies as me using up my minutes? If im downloading my videos for IGTV and its using up my clipscribe mins do i get refunded those minutes?

Thanks
Myles

1 Answers
Craig Staff answered 12 months ago

Hy Myles, Minutes are only deducted on upload, not download.  You can make as many videos as you want.
For IGTV, you can follow the info in this post to make sure your videos are IGTV friendly:
I am wanting to take a 1920 x 1080 Video and use it in IGTV. However it seems like I am having trouble figuring out the best size option to choose so everything can be seen well. When I choose the 1st option 1:1 the title and captions get cut off. Any suggestions to help make this work better?
Let me know if you have any questions.
Thanks!
Craig

Myles Price replied 12 months ago

Awesome thanks craig!