Helpdesk

Welcome to the ClipScribe Helpdesk!

We just launched as of June 26th, and as a new software platform, bugs are bound to happen. If you have any issues at all PLEASE post here or email Craig at craigl@clipscribe.com so we can resolve any issues as quickly as possible. Thanks for helping us make ClipScribe great!

Filter:AllOpenResolvedClosedUnanswered
May I be reimbursed for my charges?
OpenDimitri Giankoulas asked 6 hours ago • 
1 views0 answers0 votes
Can’t Generate Videos
AnsweredCraig answered 16 hours ago • 
7 views1 answers0 votes
Request – Addition of two typefaces
AnsweredRon Carmichael answered 3 days ago • 
10 views2 answers0 votes
Stuck on Manage Transcription
OpenMissy Kai asked 4 days ago • 
13 views0 answers0 votes
can’t get to the design menu
OpenChad Banman asked 5 days ago • 
14 views0 answers0 votes
layout
ClosedCraig answered 5 days ago • 
14 views1 answers0 votes
CAN I DOWNLOAD THE TEXT TRANSLATION?
ClosedCraig answered 5 days ago • 
5 views1 answers0 votes
Download Don\’t have Header message or captions when download
ClosedCraig answered 5 days ago • 
6 views1 answers0 votes
Video Stuck In “Making Video”
ClosedCraig answered 5 days ago • 
20 views2 answers0 votes
Transcription not working
ClosedCraig answered 5 days ago • 
9 views1 answers0 votes
Video Not Uploading
ClosedAngela Proffitt asked 6 days ago • 
7 views0 answers0 votes
Audio/visuals not aligning
ClosedCraig answered 6 days ago • 
9 views1 answers0 votes
Subtitles disappearing halfway through the video
ClosedCraig answered 6 days ago • 
13 views1 answers0 votes
Lagging when video is downloaded
ClosedCraig answered 1 week ago • 
30 views1 answers0 votes