Helpdesk

Welcome to the ClipScribe Helpdesk!

We just launched as of June 26th, and as a new software platform, bugs are bound to happen. If you have any issues at all PLEASE post here or email Craig at craigl@clipscribe.com so we can resolve any issues as quickly as possible. Thanks for helping us make ClipScribe great!

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Background layer on text is not rendering.
AnsweredCraig answered 12 hours ago • 
3 views1 answers0 votes
SIZE LIMIT
AnsweredCraig answered 12 hours ago • 
4 views1 answers0 votes
Edited Sub-title not be exported
Opennexus090918gmail-com asked 2 days ago • 
3 views0 answers0 votes
iPhone issues.
AnsweredCraig answered 3 days ago • 
11 views1 answers0 votes
how to get text off the screen during silent parts?
AnsweredTraci Brown answered 4 days ago • 
21 views2 answers0 votes
REFUND POLICY
OpenMark Swain asked 4 days ago • 
12 views0 answers0 votes
Bug – Today the cc seems jitterish and the video does not stop end of each set
ClosedCraig answered 4 days ago • 
21 views1 answers1 votes
Is there a way to slow down playback speed?
ClosedCraig answered 4 days ago • 
18 views1 answers0 votes
Caption are CAPITALIZED on video, on export they are not!
ClosedCraig answered 4 days ago • 
17 views1 answers0 votes
Please fix the button positions to pause while reviewing
ClosedCraig answered 4 days ago • 
16 views1 answers0 votes
Is there a way to upload my own caption srt file?
AnsweredCraig answered 5 days ago • 
14 views1 answers0 votes
Captioning is suddenly clipped on publish but looks OK in editor/preview. This is for 2 lines – looks OK with one.
ClosedCraig answered 5 days ago • 
6 views1 answers0 votes
Transcript for a 50 sec video is taking “forever”
AnsweredCraig answered 5 days ago • 
34 views1 answers0 votes
Sizes for Background Images
AnsweredCraig answered 5 days ago • 
8 views1 answers0 votes
add additional email for notifications
OpenTyson Bradford asked 5 days ago • 
7 views0 answers0 votes
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