Helpdesk

Welcome to the ClipScribe Helpdesk!

We just launched as of June 26th, and as a new software platform, bugs are bound to happen. If you have any issues at all PLEASE post here or email Craig at craigl@clipscribe.com so we can resolve any issues as quickly as possible. Thanks for helping us make ClipScribe great!

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video length is wrong?
AnsweredCraig answered 16 mins ago • 
10 views1 answers0 votes
Download Quality is reduced.
AnsweredCraig answered 23 hours ago • 
8 views1 answers0 votes
Downloaded video is only one second long
OpenLee Korak asked 24 hours ago • 
8 views0 answers0 votes
Editing subtitles and Minutes?
AnsweredCraig answered 2 days ago • 
12 views1 answers-1 votes
My video wont upload
AnsweredCraig answered 3 days ago • 
22 views1 answers0 votes
Why won’t my video finish transcribing?
AnsweredCraig answered 3 days ago • 
14 views1 answers0 votes
Image quality
AnsweredBenjamin Mack answered 4 days ago • 
26 views3 answers0 votes
Render mistakes
AnsweredCraig answered 4 days ago • 
15 views1 answers0 votes
colour match
OpenBenjamin Mack asked 4 days ago • 
9 views0 answers0 votes
logo transparency?
AnsweredCraig answered 4 days ago • 
14 views1 answers0 votes
Have text as a the progress bar?
ClosedDan Somers asked 1 week ago • 
16 views0 answers0 votes
Block countdown text size not updating
ClosedCraig answered 1 week ago • 
16 views1 answers0 votes
adjusting caption timing issue
ClosedStephen Garcia asked 1 week ago • 
27 views0 answers0 votes
SEO Credit
ClosedCraig answered 1 week ago • 
21 views1 answers0 votes
Compressing video before uploading
ClosedCraig answered 1 week ago • 
28 views1 answers0 votes