I was recenlty charged for a renewel, I can attach the invoice but I haven’t used the service since since 19 Aug 2021 and I have turned off the auto renew option but I’d like to know if any refund is possible.
I also reached out on to the information desk and explained the issue but there was no reply.
Looking forward to your reply.
You are all set on this. Sorry for the confusion. I did see an email from you, but it just said "This was supposed to be cancelled" so it just confused me a bit as our system is typically pretty easy to go in and cancel. Sometimes people will respond to our emails and send a copy to another team member letting them know "This was supposed to be cancelled" so, I incorrectly assumed that must have been that type of message.
However, I did see your account was set to manual renewal, so it shouldn’t have auto-renewed, and I can’t quite tell why. Haven’t seen that before.
Ultimately, my apologies for leaving you hanging and thanks for following up so I could get you taken care of.
I refunded you and made sure your account was fully cancelled.
If I can help further, let me know.
Thanks for giving ClipScribe a go!
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