Refund my renewal – I never use it

I was recenlty charged for a renewel, I can attach the invoice but I haven’t used the service since since 19 Aug 2021 and I have turned off the auto renew option but I’d like to know if any refund is possible.

I also reached out on to the information desk and explained the issue but there was no reply.

Looking forward to your reply.

Regards,

Brian