Video won’t save/download correct;ly Helpdesk › Category: Questions › Video won’t save/download correct;ly 0 Vote Up Vote Down Joshua Smith asked 7 years ago Once downloaded the video is not opening on both computer or youtube. Error msg saying file not supported. Is this a MP4 file? Craig Staff replied 7 years ago Hey Joshua. Your file should be an MP4 that plays fine pretty much anywhere. I am checking on it now. One moment. Thanks! Craig Craig Staff replied 7 years ago Hey Joshua, Your original video is triggering some errors which is causing the issue with the finished product. Hold tight while I see about moving past these errors. Thanks for your patience. Will get it sorted out. Craig Joshua Smith replied 7 years ago Thank you!! Joshua Smith replied 7 years ago Yes. I uploaded a new file. Same thing this time as well. Not sure why I am having this issue Please login or Register to submit your answer Username or Email Address Password Remember Me
Joshua Smith asked 7 years ago
Hey Joshua. Your file should be an MP4 that plays fine pretty much anywhere. I am checking on it now. One moment. Thanks! Craig
Hey Joshua,
Your original video is triggering some errors which is causing the issue with the finished product. Hold tight while I see about moving past these errors. Thanks for your patience. Will get it sorted out.
Craig
Thank you!!
Yes. I uploaded a new file. Same thing this time as well. Not sure why I am having this issue