all my videos have white lines

HelpdeskCategory: Questionsall my videos have white lines
Jay Jay asked 3 weeks ago

No matter what template I use, for the past 1-2 weeks all my videos are being downloaded with two white lines. One very thin white line on the right side of the video, and one clearly visible white line right above the time bar.

Can we fix this?

Craig Staff replied 3 weeks ago

@Jay Jay Thanks for the ticket Jay. Are all of these videos being loaded from the same template by chance?

Jay Jay replied 3 weeks ago

No I’m having the same problem with different templates too

1 Answers
Craig Staff answered 3 weeks ago

Ok this should be fixed. However, if any of your templates were created or updated in the last week or so let me know.

I re-ran your most recent video and it looks good.

You will need to remake the other 3 that use that layout you made in the last day or so.

If you have similar videos prior to the other three, let me know and I can manually reset them, but as long as your template wasn’t updated in the last week or so, any future videos should be fine.