Cannot download the SRT file??

Helpdesk › Category: Questions › Cannot download the SRT file??

Kris Lindahl asked 5 years ago

I try to download my SRT file and then takes me to a page that reads: There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress.
What is this? How do I get my SRT file??

Attachments

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3 Answers

0 Vote Up Vote Down

Craig Staff asked 5 years ago

Hey Eric. Could you give it a go now?
– Craig

Lee Judge replied 5 years ago

I am trying to do the same and getting the same error today.

0 Vote Up Vote Down

Suzan Czajkowski asked 5 years ago

I just ran into this today! Do you have a sense of when you think it will be fixed?
Thank you!

Craig Staff replied 5 years ago

Hey Susan. It should be resolved now.
Thanks!
Craig

Suzan Czajkowski replied 5 years ago

Yes, it does work now. Thank you, Craig!

0 Vote Up Vote Down

Lee Judge asked 5 years ago

Still not working today, at least for me.

Craig Staff replied 5 years ago

@Lee Judge Hey Lee! Huh…. I can’t recreate it at the moment. Ok, let me see if I can go another route for this. Can I get you your SRT file in the meantime? Let me know which one it is and I will send it to you while I sort this.
– Craig

Craig Staff replied 5 years ago

@Lee Judge Hey Lee. Actually before I do a total refresh on this, can you try one more time and do a hard refresh (hold shift key while you refresh) and then try to download again? If you still get the error can you point me to the video you are downloading and also are you trying to download from the Editor or from the In Progress tab?

Thanks so much!
Craig