clipscribe is not working this morning, its not able to load the video that we are editing. plus logos on our templates has disappeared. and disappeared from logo uploaded page

HelpdeskCategory: Questionsclipscribe is not working this morning, its not able to load the video that we are editing. plus logos on our templates has disappeared. and disappeared from logo uploaded page
neesha gan asked 8 months ago

Hi 
clipscribe is malfunctioning this morning. we suddenly cannot access our videos that we are editing. it shows on the main page, but if you try to go to it to continue editing, the page will not load. its been 3 hours already. the logo has also disappeared from our uploaded logo page. we could see it on the template but its not showing on the videos that we are editing this morning. and now we can’t even access the videos to continue editing. 

Craig Staff replied 8 months ago

Hey Neesha. I fixed the issue with the editor page. Can you give it a go again?
– Craig

1 Answers
jereme velasquez answered 8 months ago

I am having same issue and not able to upload any videos. I tried 3 or 4 different videos and all same error.

Craig Staff replied 8 months ago

Hi Jereme, Can you try the legacy uploader and let me know if that works?

jereme velasquez replied 8 months ago

No that doesn’t work either it says onward it will have my video ready in 5-10 minutes but nothing ever comes through. Also it doesn’t show up in videos in progress either

Craig Staff replied 8 months ago

@jereme velasquez Hey, looks like I found the culprit for all of these issues. Had to do with a software update that made everything go wonky. I am 97% sure you should be good to go.
Can you give it one more try for me?
– Craig

Craig Staff replied 8 months ago

(use the main uploader, not the legacy…)