Download Don\’t have Header message or captions when download

HelpdeskCategory: QuestionsDownload Don\’t have Header message or captions when download
Darien Hill asked 5 months ago

Hey Team.I uploaded a video last night and created a header. The background was black and text white. When i download it the video doesnt have athe text at the top nor the captions at the bottom. This is the first time this has happened. I tried to start over from scratch and i am getting the same things. See screen shot attached…

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1 Answers
Craig Staff answered 5 months ago

Hi Darien,

Looks like you sorted this out. Seems to be an issue with the font you were using. We recently added a load of new fonts from Google, but it appears some of these fonts have issues. I’m going to remove that one from the list.

Sorry for the trouble and let me know how else I can help.

Craig