I can’t see my newly upload videos

HelpdeskCategory: QuestionsI can’t see my newly upload videos
Louie Torres asked 3 months ago

I can’t see my newly upload videos today, I uploaded some videos yesterday and they were fine. is there any maintenance on the site?

Craig Staff replied 3 months ago

@Louie Torres Hey we are having some issues, but they shouldn’t be affecting videos you uploaded yesterday I wouldn’t think. What time did you upload them? Can you give me a filename of one of them? Also are you sure the uploads went through? The current issue is it looks like the file was uploaded, (uploads page refreshes, etc.) but the file won’t be there.
Sorry for the trouble, will do my best to sort it out for you.
Craig

Craig Staff replied 3 months ago

@Louie Torres So the last video I see you uploaded that went through was 278349-SMSWinstonVSL.mp4.
This looks to be complete and should be showing up on the site.
Then I see 3 upload attempts of the file 278563-Week4reminder.mp4 and these look to have been attempted this morning around the time of the outage, so you would just need to re-upload that video.
Again if the SMSWinston file is not there, please let me know.
Sorry again for the trouble though. Anything at all I can do to help let me know and thanks for reaching out and letting me know you were having issues.
Craig