My 1 minute video has been processing for over an hour

HelpdeskCategory: QuestionsMy 1 minute video has been processing for over an hour
Micah Barnes asked 2 months ago

It gets to about 15MB and it stops processing. Plz help!

Craig Staff replied 2 months ago

@Micah Barnes Sounds like you mean uploading? Can you confirm?
Generally, these are network issues when this happens. You could try reconnecting to your wifi or just waiting a bit and trying again. You can also use the DropBox or Google Drive importers, but if you have trouble uploading to either of those services, the issue is your network.
Are you using wired, wifi or cell to upload?
Thanks!
Craig