My video has been processing for over a day?

HelpdeskCategory: QuestionsMy video has been processing for over a day?
David Demangos asked 2 months ago

Help?

David Demangos replied 2 months ago

I meant transcribing, it is only 30 seconds long too.

2 Answers
Craig Staff answered 2 months ago

Hi David,

The first two files you uploaded that wouldn’t transcribe weren’t videos, they were JPG images which is why they didn’t transcribe.

You will need to upload a video that is either an .mp4, .mov or .m4v.

If you need further help, please let me know.

Thanks!

Craig

David Demangos replied 2 months ago

Solved!

Craig Staff answered 2 months ago

Awesome! If you need anything else at all, just let me know.

  • Craig