My video won't download???

Helpdesk › Category: Questions › My video won’t download???

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tanyabwellcommunity-com asked 5 years ago

Hi, can’t figure out why my video won’t allow me to download? Please help!

Craig Staff replied 5 years ago

Sure thing. Give me a moment to take a look.
– Craig

tanyabwellcommunity-com replied 5 years ago

Thank you Craig!

tanyabwellcommunity-com replied 5 years ago

I’ve prepared it ready to go, had no trouble uploading and adding caption. Just struggling to download now to my computer?

Craig Staff replied 5 years ago

I just clicked the MAKE button for you. It is processing now and will be ready in a few minutes.
– Craig

Craig Staff replied 5 years ago

If you go to the editing page here and click the Export tab (the little arrow out icon) you can follow the status:
https://clipscribe.com/manage-transcriptions/?versionid=53927&startjob=1
When it is done the download button will not be gray anymore.
– C

1 Answers

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Craig Staff asked 5 years ago

Hey if this is your most recent video, you haven’t clicked MAKE yet. Just click the MAKE button and your video will be made and ready to download.
Anything else I can help with let me know.
– Craig