My Videos Keep freezing after downloiad

HelpdeskCategory: QuestionsMy Videos Keep freezing after downloiad
Joby Boughey asked 1 year ago

Hi, there, hope you are well?  
Just wanted to let you know that my videos are freezing after download. 
I have edited my video and added all subtitles, I have now tested 2 videos to see if it was just the first one that frooze, but 2nd video freezes after about 30 secs. 
the subtitles keep playing, but video freezes.
Is there anything I can do to fix this please?

1 Answers
Craig Staff answered 1 year ago

Hi Joby.
I see this.  Give me a moment.
Thanks!
Craig

Joby Boughey replied 1 year ago

Thank you so much, Love the platform by the way, great work. 🙂 .

Craig Staff replied 1 year ago

Thank you!!

Still working on it.
If you get an email saying it is finished, just ignore it for now until I get back with you.

Joby Boughey replied 1 year ago

Ok thanks