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Jason Souza asked 9 months ago
Jason Souza replied 9 months ago

Need help now! Need to speak to a person live!

Jason Souza replied 9 months ago

I need to download my video now. And I’m losing patience

Jason Souza replied 9 months ago

I have many videos that need to be processed. Why is download button not working??!

Craig Staff replied 9 months ago

Hi Jason, Checking now. – Craig

Craig Staff replied 9 months ago

As far as speaking to someone live, it is 10:30 PM on a Saturday night and we don’t have live support at this hour. Happy to help via the helpdesk while I am still awake though. 🙂

1 Answers
Craig Staff answered 9 months ago

In order to process your video, you need to click the MAKE button in the upper right hand corner. This will create the finished product. I was going to do it for you, but when I did there was an issue with the second to last subtitle. The link is too long for that box. Would you like me to show you how you can address this?

– Craig