New client new video

HelpdeskCategory: QuestionsNew client new video
shane walker asked 4 years ago

i made my first video…trancribed and saved.  But it still says in progress so I am not able to download it….any suggestions?

Craig Staff replied 4 years ago

hi Shane!
So, I am showing you have 3 versions of the video you were working on.
2 of them you deleted.
One of them hasn’t been made yet. One of them it looks like you made the video, but then deleted that version of your video.

So, in the progress area it will say in progress until you click the MAKE button and the video is made. In progress means work in progress rather than the encoding is in progress.

Let me know if this answers your questions.