Problems uploading video

HelpdeskCategory: QuestionsProblems uploading video
Lynda MacPherson asked 2 months ago

Hi, I read the FAQ and this seems a common problem overcome by directly uploading/dragging and dropping from dropbox. Unfortuantley this hasn’t solved the problem for me. I tried dragging/dropping from dropbox and also using the + in clipscribe to add from dropbox but same result. Partial loading then just stops. Any other ways for me to overcome this?

Craig Staff replied 2 months ago

Hi @Lynda MacPherson, do you know what the file size is on your video?
– Craig

Lynda MacPherson replied 2 months ago

Just trying to find that out (amateur here!!). The videos are only a couple of minutes long so thinking they shouldn’t be too big but will get back to you soon

Lynda MacPherson replied 2 months ago

They are 24,555KB and 27,696KB

Craig Staff replied 2 months ago

@Lynda MacPherson If the video is sitting in your dropbox, login to dropbox, click on it and when it shows the video player, on the right there is a little information icon. Click that and it will tell you.

Our uploader service reported an issue with the DropBox and Drive importers for videos over 1 GB, so if your video is over 1 GB, that is probably the issue and you will likely have to use the regular uploader.
However, if your video is only a couple of minutes, it really shouldn’t be over 1GB, so if that is the case, let me know how you are creating the video so I can help you get it to a manageable size that won’t take forever to upload or encode.

Thanks!
Craig

Lynda MacPherson replied 2 months ago

Thanks Craig, the video is being recorded with a plug in logi camera directly to the hard drive on my computer

Craig Staff replied 2 months ago

@Lynda MacPherson Ok those are fine. There may be another issue with them.
Can you link them to me here or send me the DropBox links to my email craigl@clipscribe.com?
Or you can upload them to my DropBox via this link:

https://www.dropbox.com/request/oa7AEeWc6h4kAZv0y81N

Thanks!
Craig