Hi, I’ve filmed a portrait angle video on my iPhone and uploaded it, however, the video now looks stretched – as if I’ve chosen a horizontal/ landscape format. Is there a way of filming portrait and not stretching the aspect on upload? Thanks.
I think I know what is up here and I probably need to clarify this. Did you choose the “shot vertically” option when you uploaded? Even though portrait is “vertical” that option is specifically just for full size vertical videos. i can see how that might be confusing though and will resolve that now.
The reason for this is the system has a hard time identifying vertical/horizontal, but there is not that issue with portrait videos.
So, you can re-upload and just choose the horizontal, or if you want me to try to retrofit it, I can. Just let me know which one.
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