Stuck in “making” process

Helpdesk › Category: Questions › Stuck in “making” process
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Shivani Peterson asked 5 months ago

I have two videos stuck on "making" for the past two days. "Imagine" and "Magic". I have logged out and back in, cancelled the make and started over, made an edit and started over, but still taking hours and not completing. What do you recommend?

1 Answers
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Craig Staff answered 5 months ago

Hey Shivani,

I recommend letting me know asap.

I got you all taken care of. Your videos are ready to download and I made sure this wouldn’t happen again for you.

Anything else you need let me know and if a video that is less than 10 mins long doesn’t encode within 30 minutes (max) just let me know and I will look into it right away for you.

Thanks and have a good weekend.

  • Craig
Shivani Peterson replied 5 months ago

Thank you so much Craig. I appreciate your help!