Stuck in “Making Video”

HelpdeskCategory: QuestionsStuck in “Making Video”
Jennifer Bortolus asked 8 months ago

My video is still stuck in making video and I have tried a third time now. Is there something that I am doing incorrectly? 

Craig Staff replied 8 months ago

Working on it now Jennifer. One moment..
🙂
– Craig

2 Answers
Craig Staff answered 8 months ago

Hey Jennifer,

Ok, looks to be all set.
Can you download your video and make sure all is well?

Thanks!
Craig

Jennifer Bortolus replied 8 months ago

It still shows making video status. I logged out and then back in and refreshed but it is not allowing me to download. Thanks

Craig Staff answered 8 months ago

Possibly refresh? It’s this video right?

Video Link

– Craig

Jennifer Bortolus replied 8 months ago

I refreshed again and it worked. Yes that was the correct video. Thanks for your help.

Craig Staff replied 8 months ago

Awesome. You shouldn’t have this issue going forward, but if you do, I am here to help.
– Craig