Stuck in “Making Video”

HelpdeskCategory: QuestionsStuck in “Making Video”
Samantha Pilling asked 12 months ago

Have tried to “Make video” several times now and doesn’t get any further than that. Left the first one for 30 minutes before clicking ‘Make’ again. Second time I left it for 14 hours. And now it’s been over an hour, and still now video.

Craig Staff replied 12 months ago

Hey Samantha. I think I see the issue here. Something to do with the countdown font it looks like. Anytime a video that is only a few minutes long takes more than 20 mins, let me know. Definitely shouldn’t take several hours. I will get this sorted out right away.

Samantha Pilling replied 12 months ago

Thanks Craig. Can download it now. won’t change the clock font in future 🙂

1 Answers
Craig Staff answered 12 months ago

Ok Samantha. All set.

Your video is ready to download. Looks great by the way. Nice and clean.

This issue should be resolved going forward, but if you need anything else let me know.

– Craig

Samantha Pilling replied 12 months ago

Thanks