System is very slow

HelpdeskCategory: QuestionsSystem is very slow
Ivan Belen asked 2 months ago

Hi, Why is the system so slow? I just got an account yesterday. At first was good but last night it started to process everything super slow.

1 Answers
Craig Staff answered 2 months ago

Hi Ivan,

We had some cache issues this morning, but those have been sorted out. Can you clarify what is running slow for you?

Thanks!

Craig

Ivan Belen replied 2 months ago

The website and any video editing process.

Ivan Belen replied 2 months ago

Watch the screen recording. That’s how it has been for the last 20 minutes. https://www.screencast.com/t/ieczigUtPJ4

Ivan Belen replied 2 months ago

My internet spped is good. Look https://www.screencast.com/t/eVc2IZzd6

Craig Staff replied 2 months ago

@Ivan Belen Hey Ivan,
Yeah I can see the site is slower than usual still. I’ll work on that tonight. Your video encoded pretty fast actually, so it could have just been a cache issue. I would try clearing your cache.
This video is ready to download now: https://clipscribe.com/manage-transcriptions/?versionid=184337&startjob=1

Sorry for the trouble, you jumped in when things were a bit rocky, but it isn’t typical. I appreciate your patience and I will get it sorted out.
Thanks!
Craig