We have tried uploading our video 10 times and each time get the sane error. our video has been transcribing and does not get any further.
I have tried logging in and out again, deleting videos in case we didnt have enough storage, delete and re-upload etc.
How can we fix this?! We can upload any videos onto our social media without it.
Ok Renee. I checked the original upload and it appears to be damaged. There is a chance it could have been damaged on upload, but that isn’t typical, so please check the original upload. The upload we have is only 4 seconds long and it freezes after about a second, so if your original plays normally, I would just upload it again.
I am here if you need further help with this.
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@Renee Silvester Sounds like an issue with the video. Let me take a look. Generally your video should transcribe within a few minutes, so if it takes longer than 30 minutes definitely reach out so I can check into it. Give me a moment to check out your video and I will report back.