HelpdeskCategory: Questionstranscription-issue-new
David Hoyland asked 3 years ago

There is an issue with a video version with the id number 158561

View Video in Editor

Operating System: Macosx

Browser Used: Chrome


I have tried a few times now and it will not transcribe…

1 Answers
Craig Staff asked 3 years ago

Hey David,

Your video should be ready soon.

It is in a format we are having trouble with though. It is HVEC which won’t play back in browsers correctly.

I should have a fix this weekend though.

I recommend if shooting in an iPhone, under camera settings choose H.264 instead of HVEC as there aren’t many devices that are compatible with that format.

I will keep you updated when we have a fix.