Unable to edit captions

HelpdeskCategory: QuestionsUnable to edit captions
Julie Cunningham asked 2 months ago

Hi, I’ve uploaded my video and installed a template, but I need to change a few words that the software interpreted incorrectly. Each time I try to do this, Clipscribe freezes and I get a notification from my computer telling me the software is unresponsive. Can you help?

https://clipscribe.com/manage-transcriptions/?1=1&versionid=154249&templateid=9717

Craig Staff replied 2 months ago

@Julie Cunningham Hey Julie.
What browser and OS are you on?
Do you have a moment to do a quick zoom as I can’t seem to replicate this issue.
Thanks!
Craig

Julie Cunningham replied 2 months ago

I’m using Chrome and Windows 10 Home. I’m getting ready to see a client right now so I can’t get on zoom, but if the problem persists into tomorrow I will definitely hop on a call with you. Thank you!

Craig Staff replied 2 months ago

@Julie Cunningham Ok please let me know. I definitely want to resolve it asap if there is an issue.
Feel free to just email me at craigl@clipscribe.com.
Thanks!
Craig