Uploaded a 15 minute video but it only shows me 4 minutes of clip time when editing!

HelpdeskCategory: QuestionsUploaded a 15 minute video but it only shows me 4 minutes of clip time when editing!
Asha Jacob asked 1 month ago

I’ve uploaded a 2gb 15 minute video and I haven’t used up any of my minutes this month. Yet when editing my video, it shows that the video is only 4m01 seconds long. Help!!! I wanted to get this video out today.

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Craig Staff replied 1 month ago

@Asha Jacob
Hey Asha. checking on this now.
Sorry for the delay. Just getting going this AM here in Texas. I will report back in a few moments.
– Craig