Wei Houng asked 5 years ago
I uploaded a video last night that’s about 30 minutes long. When I go into CC to edit, it won’t play or display the video. In fact, only a white box is there where the video should be. Help? Thanks.
~Wei
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1 Answers
Craig Staff asked 5 years ago
Hey Wei,
Your original upload had a defect in the video file which prevented it from being encoded. I originally had a fail safe to fix this on the fly, but it wasn’t working for some reason. I fixed it and re-encoded your video and all should be good now. Fail safe should be good to go as well so shouldn’t happen again.
This looks like a pretty long video, so it is encoding the previews now, but looks to be taking some time. Should be done in 10 mins or so.
Thanks!
Craig
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