Video is distorted when exported

HelpdeskCategory: QuestionsVideo is distorted when exported
Jessica Jacobsen asked 3 weeks ago

I am using 1×1 videos in a 4×5 template. They look fine while I’m editing in Clipscribe, but when I export them the video is slightly stretched & distorted. I haven’t ever had this issue before. I don’t think I’ve done anything differently than I have in the past. Any thoughts on what is happeneing and how to resolve?

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Craig Staff replied 3 weeks ago

@Jessica Jacobsen Working on this now Jessica. Back in a few.
– Craig

1 Answers
Craig Staff answered 3 weeks ago

Ok Jessica,

I think I sorted this for you. Can you download and let me know what you think?

Thanks!

Craig

Jessica Jacobsen replied 3 weeks ago

Yes! Just downloaded and it looks correct now. THANK YOU! Is there anything I need to be doing differently moving forward to avoid this? Or do you think it was just a one-time glitch?

Craig Staff replied 3 weeks ago

@Jessica Jacobsen Nope. Issue was on our end. Just let me know if it happens again, but it shouldn’t as I fixed it. 🙂
Thanks!
Craig